auPay Privacy Policy
Version: v1.0 | Effective Date: 2025-10-13 | Jurisdiction: Republic of Singapore
1. Introduction
Welcome to auPay ("we", "our" or "the Platform"). We value your privacy and are committed to handling your personal data responsibly under the PDPA of Singapore.
2. Scope of This Policy
This policy applies to how we collect, use, disclose, process, and store your personal data when you use our wallet services, website, apps, or related platforms.
3. Information We Collect
- Identity information (e.g., name, passport/ID, date of birth, nationality)
- Contact information (e.g., phone number, email, address)
- Account information (e.g., username, wallet addresses, transaction and login records, security settings)
- KYC documents (e.g., ID proof, selfie, proof of address)
- Device information (e.g., IP, device model, OS, browser, app usage)
- Communication data (e.g., chats, emails, support interactions)
4. How We Use Your Information
- Identity verification and KYC compliance checks
- Processing deposits, withdrawals, and transactions
- Fraud prevention, AML/CFT, and other compliance needs
- Improving product functionality and user experience
- Regulatory reporting to authorities (e.g., MAS, tax bodies)
- Service notifications, security alerts, and product updates
5. How We Share Your Information
- With your consent
- For legal and regulatory purposes (e.g., MAS, courts, law enforcement)
- With service providers (e.g., KYC vendors, cloud providers) on a need-to-know basis
- In the event of merger, acquisition, or asset transfer with prior notice
6. Data Storage & Protection
Your data may be stored in Singapore or other compliant jurisdictions. We implement encryption, firewalls, and access controls to protect data.
7. Data Retention
We retain personal data only as long as necessary for the stated purposes and legal requirements (e.g., AML retention for at least 5 years).
8. Your Rights
- Right to access
- Right to correction
- Right to withdraw consent
- Right to request deletion (subject to legal requirements)
- Contact: support@aupay.com
9. Cross-Border Data Transfers
If data is transferred outside Singapore, we ensure a protection standard comparable to PDPA.
10. Changes to This Policy
We may amend this policy; updated versions will be posted with a revision date, and significant changes will be notified via email or in-app notice.
11. Contact Us
Email: support@aupay.com